Return and Exchange
We are committed to providing you with a satisfactory shopping experience. If you need to return or exchange an item, please follow the policy outlined below:
Timeframe
You may request a return or exchange within 30 natural days of receiving the item.
Conditions
Complimentary Items
Complimentary items included with your order do not qualify for any after-sales service and cannot be returned or exchanged.
Point-Redemption Products
Products redeemed through points will have the same after-sales service as purchased items in the case of quality issues.
Restocking Fee
A 5% restocking fee will be applied to all returns and exchanges due to customers' personal reasons.
Refund Processing
Once we receive and inspect the item and confirm it is in good condition, the refund will be processed within three business days and returned via the original payment method.
Return and Exchange Process
Please apply for a return or exchange through our customer service channel via service@mhw-3break.com and provide relevant order information and the reason for the return.
After confirming the return or exchange request, we will provide the return address and further instructions.
Returned items must be in their original packaging and unused to ensure a smooth process.
Special Cases
If the item is damaged or lost during shipping, please contact us promptly so we can provide further assistance.
We do not accept return or exchange requests beyond 30 days or those that do not meet the return conditions.
Customer Service
For any questions or to initiate a return or exchange, please get in touch with our customer service team at service@mhw-3break.com.
Our working hours are Monday to Friday, from 09:00 to 18:00 AM(UTC+8).
Thank you for your understanding and support!
Timeframe
You may request a return or exchange within 30 natural days of receiving the item.
Conditions
Quality Issues
If there is a quality issue with the item, the return shipping cost will be borne by the seller. Please provide a video of the unboxing that meets the following requirements:
If there is a quality issue with the item, the return shipping cost will be borne by the seller. Please provide a video of the unboxing that meets the following requirements:
Video Content
- The unboxing video should record the entire unboxing process from start to finish.
- The video should clearly show the outer packaging of the box, including any shipping labels or numbers.
- Display all received items and their condition, including any potential damage or defects.
- Ensure the video clearly shows the item's model, quantity, and accessories.
Video Recording Requirements
- Use a stable device for filming to ensure the video is clear.
- During the unboxing, make sure hand movements and the item's condition are clearly recorded.
- The video should not be edited or cropped, ensuring the entire unboxing process is captured.
Video Submission Method
- Upload the video to a cloud storage service that supports video sharing (e.g., Google Drive, Dropbox) and ensure the link permissions are set to shareable.
- Send the video link to our customer service email or designated return processing platform, along with your order number and return request information.
Notes
- Please film and submit the unboxing video as soon as possible after receiving the item to avoid issues with determining the problem due to delays.
- The unboxing video must be provided within 24 hours after submitting the return request; delays in submission may affect the processing of the return request.
Personal Reasons
If the return or exchange is due to personal reasons (e.g., dislike, change of mind, or other reasons), the return shipping cost will be borne by the customer.
Complimentary Items
Complimentary items included with your order do not qualify for any after-sales service and cannot be returned or exchanged.
Point-Redemption Products
Products redeemed through points will have the same after-sales service as purchased items in the case of quality issues.
Restocking Fee
A 5% restocking fee will be applied to all returns and exchanges due to customers' personal reasons.
Refund Processing
Once we receive and inspect the item and confirm it is in good condition, the refund will be processed within three business days and returned via the original payment method.
Return and Exchange Process
Please apply for a return or exchange through our customer service channel via service@mhw-3break.com and provide relevant order information and the reason for the return.
After confirming the return or exchange request, we will provide the return address and further instructions.
Returned items must be in their original packaging and unused to ensure a smooth process.
Special Cases
If the item is damaged or lost during shipping, please contact us promptly so we can provide further assistance.
We do not accept return or exchange requests beyond 30 days or those that do not meet the return conditions.
Customer Service
For any questions or to initiate a return or exchange, please get in touch with our customer service team at service@mhw-3break.com.
Our working hours are Monday to Friday, from 09:00 to 18:00 AM(UTC+8).
Thank you for your understanding and support!